After signing on to Portal, when you click on My eCert, do you see the following screen?

If so, you need to add your certificateID to your Portal account.  In order to print your certificate, or review correspondence received from the certification office, you must have the certificateID linked to your Portal profile.

You can do that in one of two ways:

Option 1-My eCert Wizard: Answer ‘Yes’ at the prompt above, and you will go to the following screen. Type in your password, certification ID and last 4 digits of your SSN and click Continue. If you are unsure of your certification ID#, visit the Educator Verification Portal, and search using your first and last name. 

You will be asked to validate your SSN one more time and then be taken to your My eCert portal

If you are not sure, answer No, or I’m Not Sure, and you will go to the following screen. Type in your full SSN and date of birth and click Continue

Option 2-Edit Profile:

Click on your username in the upper right, and then select ‘Edit Profile’ 

On the next screen, click on the Update Cert-ID button

Type in your certificateID and the last 4 digits of your SSN, then click Submit